Are there parking facilities?
We have free onsite parking available to all our guests.
What are your opening hours?
11:30am - 5pm
Monday - Friday.
What should I do if I need to cancel my appointment?
Please call or message us on 07 870 282 121 at least 24hours before the appointment.
I have a new puppy or a dog that gets very nervous at grooms, can you do anything to help?
First, you are more than welcome to stay with your dog if it helps them feel more confident. We always give plenty of treats throughout the groom and we also use Reiki.
How long will each groom take?
It can vary for each dog depending on its size, hair type, age and even if it is nervous, but our average groom takes 1hour. We will always message you a time when your dog will be ready to collect, or even let you know when you drop them off.
Will you groom my dog if she is in season?
Our bespoke dog grooming salon provides a quiet environment with only one dog in the salon for each appointment, ensuring individual attention. This also means we are more than happy to groom a dog if she is in season. However, we
cannot accept them at our day care or dog boarding.
Will you groom my dog if it has fleas?
Unfortunately we cannot accept dogs at our grooming salon if they have fleas as sanitising the salon is costly and very time consuming. If we discover your dog has fleas during their grooming session we may have to invoice for extra cleaning costs.
Can my dog have a drink during its visit to the salon?
All dogs have access to fresh water during their visits - they can also be dropped off and collected throughout the day at your convenience.
I am running a little late to collect? Is it okay if they stay a bit longer?
Yes! We have a secure kennel and run provided in case you need to leave your dog a little longer.
